This Privacy Policy explains how Crown Casino (“Crown”, “we”, “us”, “our”) collects, uses, discloses and protects personal information of users who access and use our online casino products and related services in Australia.
1. Scope and Acceptance
This Privacy Policy applies to all personal information processed in connection with your use of Crown Casino’s websites, mobile applications, online gaming platforms and any other digital services we provide to residents of Australia. By accessing or using our services, creating an account or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree that your information will be handled in accordance with it and with applicable Australian privacy and data protection laws.
2. Legal Basis and Applicable Law
Crown Casino processes personal information in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable Australian regulations governing online gambling and consumer protection. We collect and process personal information where it is reasonably necessary for our business functions and activities, including to provide lawful gambling services, to comply with our legal and regulatory obligations, and to manage our relationship with you.
3. Types of Personal Information Collected
We may collect and process the following categories of personal information, to the extent permitted by Australian law and relevant gambling regulations: identification data (full name, date of birth, residential address, nationality, government-issued identification details where required for verification), contact details (email address, telephone number, communication preferences), account and usage data (username, account ID, login history, game activity, session data, preferences, interaction history with customer support), financial and transaction data (payment method details, limited payment card information as allowed, deposit and withdrawal records, betting history, account balances, currency, tax-related information where required), technical data (IP address, device identifiers, browser type and version, operating system, referral URLs, time zone settings, language preferences, cookies and similar technologies), and compliance and risk data (identity verification results, anti-money laundering checks, sanctions screening, responsible gambling markers, self-exclusion information, incident and complaint records).
4. Methods of Collection
We collect personal information directly from you when you register an account, update your profile, complete verification procedures, make deposits or withdrawals, participate in games or promotions, or communicate with us via email, live chat or other channels. We may also collect information automatically through the use of cookies, web beacons and similar technologies when you access our services. In addition, we may obtain information from third parties, such as identity verification providers, payment service providers, credit reporting bodies, fraud prevention agencies and regulatory authorities, where this is lawful and necessary for our operations.
5. Purposes of Processing
We process your personal information for the following purposes: to create, manage and administer your Crown Casino account; to provide access to our online casino products, games and related services; to process payments, deposits, withdrawals and financial transactions; to perform identity verification, age verification and other checks required by law; to monitor and manage responsible gambling measures, including self-exclusion and limits; to comply with anti-money laundering, counter-terrorism financing and other regulatory obligations; to detect, investigate and prevent fraud, abuse, security incidents and other unlawful or prohibited activities; to communicate with you about your account, transactions, service updates, policy changes and system notifications; to respond to your enquiries, complaints and support requests; to maintain and improve the security, performance and functionality of our websites and applications; and to conduct internal reporting, analytics and business planning in a de-identified or aggregated form where possible.
6. Cookies and Tracking Technologies
Crown Casino uses cookies and similar technologies to enable core site functionality, maintain session integrity, remember your preferences, analyse site performance and support security monitoring. Certain cookies are strictly necessary for the operation of our services and cannot be disabled without affecting basic functionality. Other cookies may be used for analytics and performance purposes to help us understand how users interact with our online casino products. Where required by law, we will provide you with options to manage your cookie preferences through your browser settings or our on-site cookie tools. Disabling some cookies may affect your ability to access or use certain features.
7. Disclosure of Personal Information
We may disclose your personal information to the following categories of recipients, strictly for the purposes outlined in this Privacy Policy and in compliance with Australian law: internal departments and authorised personnel within Crown Casino who require access to perform their duties; payment service providers, banks and financial institutions involved in processing your transactions; identity verification, fraud prevention and risk management service providers; IT, hosting, security, analytics and customer support service providers acting on our behalf; regulatory bodies, law enforcement agencies and government authorities where disclosure is required or authorised by law or regulation; professional advisers, including legal, accounting and audit firms, bound by confidentiality obligations; and other third parties in connection with a business transaction such as a merger, acquisition or restructuring, to the extent permitted by law and subject to appropriate safeguards.
8. Cross-Border Disclosures
Some of the service providers and partners to whom we disclose personal information may be located outside Australia. Where we transfer personal information to recipients in other jurisdictions, we take reasonable steps to ensure that such recipients protect the information in a manner consistent with the Australian Privacy Principles and this Privacy Policy, including through contractual safeguards and due diligence. By using our online services, you acknowledge that your information may be processed in countries that may have different data protection laws than Australia, subject always to the protections described here.
9. Data Security
Crown Casino implements reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, modification, disclosure, loss or misuse. These measures may include encryption, access controls, network security technologies, secure data centres, regular security assessments and staff training on privacy and information security obligations. While we strive to protect your personal information, no method of transmission or storage is completely secure, and you are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.
10. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, to enforce our agreements and to maintain appropriate business records. Retention periods are determined by applicable Australian legislation, regulatory requirements for gambling operators, limitation periods for legal claims and our internal policies. When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it in accordance with the APPs and our data retention procedures.
11. Your Rights and Choices
Subject to applicable law and certain exemptions, you may have the right to request access to the personal information we hold about you, to request correction of inaccurate, incomplete or outdated information, to update your account details and communication preferences, and to lodge a complaint if you believe we have breached the Australian Privacy Principles or this Privacy Policy. We may require you to verify your identity before responding to a request. Some information may not be able to be corrected or deleted where we are legally required to retain it, including for responsible gambling, anti-money laundering and record-keeping purposes.
12. Access, Correction and Complaints
Requests for access or correction of your personal information, and any privacy-related complaints, should be submitted to us using the contact details provided on the Crown Casino website. We will respond to your request or complaint within a reasonable period, taking into account the nature of the matter and our legal obligations. If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority for further assistance.
13. Third-Party Websites and Services
Our online services may contain links to third-party websites, applications or services that are not operated or controlled by Crown Casino. This Privacy Policy does not apply to the privacy practices of those third parties, and we are not responsible for how they handle personal information. We recommend that you review the privacy policies of any third-party services you access through our platforms before providing any personal information to them.
14. Children and Age Restrictions
Crown Casino’s online services are intended exclusively for individuals who are at least 18 years of age or the legal gambling age in their relevant Australian jurisdiction, whichever is higher. We do not knowingly collect personal information from persons under the legal age. If we become aware that we have collected personal information from a minor, we will take reasonable steps to delete such information and to close any associated accounts, subject to any legal and regulatory obligations that may require limited retention.
15. Changes to this Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or the features of our online casino products. The updated version will be published on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Continued use of our services after any changes take effect will constitute your acknowledgment of the updated Privacy Policy.
16. Contact Information
If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact us using the contact channels listed on the Crown Casino website. We will handle all privacy enquiries, access requests and complaints in a timely and lawful manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.